Communications Test & Measurement

Customer Survey

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First Name:*
Last Name:*
Job Title:*
Company:*
Address:*
Address 2:
City Name:*
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Country or Region:*
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Customer Company Profile (this section for current Communications Test & Measurement customers):
How long have you been an Communication Test & Measurement customer?
Which Communication Test & Measurement office(s) do your Communications Test & Measurement contacts work out of?
How frequently do you purchase from Communications Test & Measurement?	Several Times a Year Once a Month Several Times a Month Weekly
On average, how long does the purchase process take between the time you research your needs and when you place the order?
How many times per month do you interact with Communications Test & Measurement?
Please rate from 1 ( most ) to 4 ( least ) how often you contact the following people at Communications Test & Measurement?
Your Sales Engineer:
1 2 3 4
Your Account Manager:
1 2 3 4
Your Customer Care Rep:
1 2 3 4
Technical Support:
1 2 3 4
Web Site:
At what stages of your purchase process do you visit the Communications Test & Measurement Web site?	Initial Research (gather product information, tech specs) When Building a Business Case To Make an Initial Purchase To Track a Purchase To Re-Order a Product To Upgrade Products To Learn About New Products or Product Updates
What information do you look for when you visit the site?	Product Information Services Information Product Updates Technical Support Technical Training Communications Industry News Contact Information Investor Information Job Opportunities
When initially researching products and services for purchase, what types of information do you look for?	Data Sheets Technical Specifications Price Comparisons Specific Product and Service Recommendations Industry Reviews Competitor Information
After you have researched product information, what do you typically come back to the site for?
What information choices would help you find the information you need most quickly?	By the type of network your company has? By a specific product you are looking for? By identifying with a business problem and then reviewing possible solutions? Specific Product and Service Recommendations Other:
Would you purchase products online in the following price ranges? (please check all that apply)	$500 - $2,500 $2,501 - $5,000 $5,001 - $10,000 $10,001 - $20,000
Would you consider reordering or upgrading products and services online in the following price ranges? (please check all that apply)	$500 - $2,500 $2,501 - $5,000 $5,001 - $10,000 $10,001 - $20,000
In what language(s) do you expect Communications Test & Measurement information to appear??
We would appreciate knowing a few things about you.
First Name:
Last Name:
Company:
Country or Region:
Email: